FAQ
Information for U.S. customers regarding the tariffs taking effect on August 29, 2025
According to the latest information—which we cannot consider completely certain—starting August 29, a 15%-17.5% tariff will be applied to all products coming from Europe. How this will actually be implemented in practice is not something we can determine from here, nor is it our responsibility. We also cannot generalize, since each country has its own import tariff regulations: they set the tariff rates and collect them from the buyer.
If a tariff is imposed, the shipping company (FedEx or UPS) will automatically handle customs clearance based on the customs declaration we prepare in advance, and they will keep you informed about the necessary steps. It is possible that they may charge a brokerage fee for this service.
We do not have the option to prepay customs duties, since no such agreement currently exists between the EU and the USA.
How difficult is it to learn to use it?
Mastering the use of any new device such as a controller, mouse, or keyboard can take time. This duration can vary depending on the individual. Based on our experience, users tend to handle our products confidently after a learning period of about two weeks.
Why isn't there a dedicated remapper software for r-wasd Analog products?
We aimed for the simplest product, and there are free remapper software options available such as AntiMicroX, X360CE, etc.
I bought the r-WASD Digital, but I would actually need the r-WASD Analog (and conversely). Is it possible to convert it with a software swap?
Unfortunately, it's not possible to modify it afterwards.
What costs are included in the price?
It only includes the price of the product and the shipping fee. Countries outside the European Union may impose customs duties and taxes based on their regulations, which the buyer is responsible for. Please consider this when making a purchase!
What should I do if the product is malfunctioning?
First, please read the user manual if you haven't already done so. If the issue persists after that, please contact us! Please provide us with the order number when reaching out to us.
Why were 3D printed components used for manufacturing?
As a small company, injection molding is not feasible for us. Although it produces a more aesthetically pleasing product, 3D printing was chosen due to its durability and the ease of rectifying potential design flaws.
Where are the products manufactured and where are they shipped from?
The products are handcrafted in the European Union.
How long is the warranty period?
All products come with a one-year limited warranty. The warranty does not cover damage caused by improper use, liquids, or heat exposure. If the product malfunctions, please contact us. The cost of sending the product for servicing is the buyer's responsibility. If the repair is covered under warranty, we will cover the return shipping cost.