FAQ
Information for U.S. customers regarding the tariffs taking effect on August 29, 2025
Starting August 29, 2025 a 15%-17.5% tariff will be applied to all products coming from Europe. Due to repeated issues with unpaid customs and clearance fees, we now collect the estimated amount from our US customers in advance. A request for customs payment may be issued during shipping or even weeks after delivery. When FedEx or UPS contacts you regarding payment of these fees, please simply let us know. We will take care of the payment directly, so you don't need to pay anything yourself. If the actual fees are lower than the amount collected, we will refund the difference to you. As an example, for the r-WASD Digital V2, which costs 125 USD, the payable customs charges are typically: Customs Duty 15% + FedEx/UPS clearance fee $17.5, summ: ~$37. (These amounts are approximate and may vary slightly with each purchase.)
Please note: Taxes and duties are non-refundable in the event of a refund.
Our all product classification: Custom keyboard
Tariff code (HTS): HTSUS 8471.60.2000
How difficult is it to learn to use it?
Mastering the use of any new device such as a controller, mouse, or keyboard can take time. This duration can vary depending on the individual. Based on our experience, users tend to handle our products confidently after a learning period of about two weeks.
Why isn't there a dedicated remapper software for r-wasd Analog products?
We aimed for the simplest product, and there are free remapper software options available such as AntiMicroX, X360CE, etc.
What costs are included in the price?
It only includes the price of the product and the shipping fee. Countries outside the European Union may impose customs duties and taxes based on their regulations, which the buyer is responsible for. Please consider this when making a purchase!
What should I do if the product is malfunctioning?
First, please read the user manual if you haven't already done so. If the issue persists after that, please contact us! Please provide us with the order number when reaching out to us.
Why were 3D printed components used for manufacturing?
As a small company, injection molding is not feasible for us. Although it produces a more aesthetically pleasing product, 3D printing was chosen due to its durability and the ease of rectifying potential design flaws.
Where are the products manufactured and where are they shipped from?
The products are handcrafted in the European Union.
How long is the warranty period?
All products come with a two-year limited warranty for European Union customers. For customers outside the European Union, the warranty period is 1 year. The warranty does not cover damage caused by improper use, liquids, or heat exposure. If the product malfunctions, please contact us. The cost of sending the product for servicing is the buyer's responsibility. If the repair is covered under warranty, we will cover the return shipping cost.